Refund policy

Last updated: May 11, 2026

 

We want you to love what you ordered. Because LaLumi Herbes products are consumable herbal foods, we keep our return policy clear, food-safe, and customer-friendly.



Return Window


Eligible items may be returned within 14 days of delivery. To be eligible for a return, the item must be unused, unopened, unsealed, in its original packaging, and in the same condition that you received it.

To start a return request, visit your customer account here: Start a return request. You may also email us at info@lalumiherbes.com with your order number and a brief description of the issue.

 


Damaged, Defective, Incorrect, or Missing Items


If your order arrives damaged, defective, incorrect, or missing an item from a multi-product order, please contact us within 7 days of delivery at info@lalumiherbes.com.

Please include your order number and, when applicable, a clear photo of the damaged or incorrect item and the shipping packaging. If your claim is approved, we will make it right with a replacement, refund, or store credit, depending on the situation and product availability.

Return shipping fees do not apply when the issue was caused by damage in transit, a defective item, an incorrect item, or a fulfillment error by LaLumi Herbes.

 


Items We Cannot Accept for Return


We cannot accept returns on:

  • Opened, used, unsealed, or partially consumed herbal food products
  • Products that are not in their original packaging or condition
  • Gift cards
  • Digital products or downloads, if applicable
  • Items marked final sale or clearance
  • Perishable products or products that cannot be safely returned or resold

Please do not send items back without an approved return request. Items sent back without approval may not be eligible for a refund.


Return Shipping


For eligible customer-preference returns, a $4.00 flat return shipping fee applies when LaLumi Herbes provides the return shipping label. This amount may be deducted from your refund.

Original shipping charges are non-refundable unless the return is due to damage, defect, an incorrect item, a fulfillment error, or another situation where a refund is required by law.


Refunds

Once your return is received and inspected, we will notify you whether the refund has been approved. If approved, your refund will be issued to your original payment method within 5–10 business days.

Please note that your bank or credit card company may take additional time to post the refund to your account.


Exchanges

We do not offer direct exchanges at this time. If you would like a different product, please place a new order and submit a return request for the original item if it is eligible under this policy.

 

Order Cancellations and Shipping Delays

If you need to cancel an order, please contact us as soon as possible at info@lalumiherbes.com. If your order has not yet been fulfilled, shipped, or moved too far into production, we will do our best to cancel it.

Some LaLumi Herbes products are made to order in small batches. If we cannot ship your order within the stated processing window, we will notify you and give you the option to continue waiting or cancel for a refund.

 

EU Customers

If your order is shipped to the European Union, you may have the right to cancel your order within 14 days of delivery without giving a reason. To qualify, the item must be unopened, unused, and in its original packaging, unless the item is faulty, damaged, or not as described.

For EU withdrawal returns, customers are responsible for return postage unless the item is faulty, damaged, incorrect, or LaLumi Herbes is otherwise required by law to cover the return cost. We may withhold reimbursement until we receive the returned goods or proof that they have been sent back.

 

Contact Us

For all refund or return questions, email us at info@lalumiherbes.com with your order number and a brief description of the issue. We respond within 1–2 business days.