Shipping policy

Last updated: May 11, 2026

 


Processing Time

 

LaLumi Herbes products are prepared with care in small batches. Processing times vary by product type:

 

Ready-to-ship items: Please allow 3–5 business days for processing before your order ships.

 

Made-to-order items: Some products are crafted after your order is placed. These items will include their estimated processing window directly on the product page, typically either:

 

  • 7–10 business days, or
  • 16–20 business days

 

If your order includes both ready-to-ship and made-to-order items, your order may ship together once all items are ready. During peak seasons, product launches, or high-volume periods, processing may take longer. If there is a significant delay, we’ll contact you with an update.

 

Business days are Monday through Friday, excluding major U.S. holidays.

 


Shipping Rates & Delivery

 

We currently ship within the United States.

 

Shipping rates are calculated at checkout based on the selected carrier, package weight, package dimensions, and delivery destination. Orders over $75 qualify for free shipping, applied automatically at checkout.

 

Available shipping options and estimated delivery windows will appear at checkout when available. Delivery estimates begin after your order has been processed and handed off to the carrier.

 


Estimated Delivery

 

Delivery times vary by carrier, destination, weather, holidays, and seasonal carrier volume.

 

Once your package leaves our studio, the carrier is responsible for the delivery timeline. You’ll receive tracking as soon as your order ships so you can follow its progress.

 


Order Tracking

 

Once your order ships, you’ll receive a confirmation email with a tracking number. You can also check your order status through your customer account, if you created one at checkout.

 

Please allow up to 24 hours for tracking updates to appear after the carrier scans your package.

 


International Shipping

 

We do not currently ship internationally. Join our email list to be the first to know when international shipping becomes available.

 


Damaged Packages

 

If your order arrives damaged, please email info@lalumiherbes.com within 7 days of delivery with:

 

  • Your order number
  • Photos of the damaged item
  • Photos of the outer shipping box and packaging

 

We’ll review the issue and, when appropriate, send a replacement or offer another resolution.

 

Please keep the damaged item and packaging until we confirm next steps, as the carrier may require photos or additional information for a claim.

 


Lost or Missing Packages

 

If your tracking says your package was delivered, but you haven’t received it, please first check around your delivery area, with household members, neighbors, front desk staff, mailrooms, or building management.

 

If the package still hasn’t turned up, email info@lalumiherbes.com with your order number and tracking details. We’ll help you review the next steps with the carrier.

 

For packages that appear delayed or missing in transit, carrier search or claim timelines may apply before a replacement or refund can be issued.

 


Incorrect Shipping Address

 

Please review your shipping address carefully before placing your order. LaLumi Herbes is not responsible for orders shipped to an incorrect or incomplete address entered at checkout.

 

If you notice an address error, email info@lalumiherbes.com as soon as possible. We’ll do our best to update the address before the order ships, but we cannot guarantee changes once fulfillment has started.

 


Subscription Orders

 

Subscription orders follow the same shipping rates and product timelines as one-time purchases. If your subscription includes a made-to-order item, the processing timeline listed on that product page still applies.

 

You can manage your subscription delivery frequency, skip shipments, pause, or cancel through your customer portal.

 


Questions?

Email info@lalumiherbes.com or visit our FAQ page.